You will find the Account number and User ID on the top left corner of your Statement of Account/ Invoice. This also works as Login ID for your Selfcare Portal for some of our Customers. Please maintain sufficient balance during this period to enable seamless flow of the transaction.Īccount number is a unique 12 digit number assigned for your ACT Fibernet connection. ![]() Visit our website/portal/app and select pay bill option and follow the below steps:Įnter user name and select wallet Credit card.īefore submitting the transaction, you will see a check box to enable auto debit.Įnable this check box available on the bottom of the page for "standing instruction."Īfter successful completion of the payment, the card details will be saved for future auto debit.Įvery month, the auto debit will be attempted between 8th to 10th of the month. To ensure you do not miss any payment due dates, You can opt for Standing instruction / Auto debit during you next payment (available with credit card only) to enable on-time payment.Īll auto pay action will be executed on 10th of the month from your bank account. By ensuring that you make your payment before the due date you can avoid being levied a late fee. This date is informed to via various modes as well as mentioned on your bill.Īny payment posted to your ACT account after due date is liable to attract a late fee. Your ACT invoice is due for payment before the due date. If you still feel there is an incorrect usage mapped to your account, please raise a ticket via the Support section on the app. This usage is captured and displayed by the world's most advanced equipment from leading vendors and has been tested and certified by competent authorities. The usage information provided to you on the My Account Page of, is accurate to the last kilobyte. We currently display your usage records along with the Session start and end time, IP address allocated for a particular session and also the MAC ID of the PC/Laptop/Router from which you may have logged in However for billing purposes, the live usage in your session as at 12:00AM on the last day of the month is considered for the billing of this particular month). (Note – A session which starts before 11:59 PM on the last day of a given month and ends on the next day, is considered in the usage of the day when the sessions which have started. In case you’ve exhausted the data limit as per your plan, you can purchase additional data with FlexyBytes+ offered by ACT Fibernet via the Shop option on the app. You can view the data available on your internet plan and the consumption made till date. You can check your data usage, plan details, account details and even manage your account on your ACT Fibernet mobile app.ĭownload the ACT Fibernet app from Play Store and log in to your ACT Fibernet app. In case your issue still persists or complaints not resolved, You can also contact us our Customer care number 9121212121 and raise a ticket If issue does not get resolved, you will be assisted in creating a ticket You will receive multiple options and you can select the one most relevant to your issueĪccordingly, you will receive responses via whatsapp to carry out basic troubleshooting. Simply enter the chat and initiate a conversation by sending a text: For ex: “Hi” ![]() Our Whatsapp channel will assist you to raise complaints with minimal clicks Remember to transact on whatsapp using the registered mobile number only Kindly Save the number 9945999459 on your Phone as the ACT Whatsapp number ![]() Select the most relevant-choice from the list availableįollow the step-by-step instructions to self-troubleshoot the issue or raise a ticket in case the issue persists.Ĭlick on Contact Us button shown in the Top menu of the Screen.Īs part of the authentication process, you will have to provide your registered mobile number or 12 digit account number and validate through an OTP. Select the option “Facing Problem with my connection” ** We suggest that you follow the step-by-step instructions on the chatbot /link for the fastest resolutionĬlick on Support button under the quick links at the bottom of the screen.Ĭlick on Need Help, followed by ACT Broadband ![]() You may use free text and type your queryįor certain queries, the bot will assist you with basic troubleshooting steps and then assist in creating a ticket if your problem is still not resolvedįor queries such as shifting and transfer of ownership, you will be redirected to another link to complete the process. Our automated chatbot will assist you in addressing your queries.Īs part of the authentication process, you will have to provide your registered mobile number or 12-digit account number and validate through an OTP You will find the Chatbot option to the bottom right of the website screen For your convenience we have multiple channels through which you can raise tickets.
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