![]() On your Mac: Open System Settings, click General, then click Date & Time. On your iPhone or iPad: Open the Settings app. Make sure that the date and time on your device are set correctly for your time zone. If the date and time are incorrect, update them or turn on the option to set date and time automatically. Update to the latest version of iOS or iPadOS, macOS, tvOS, watchOS, or software for your non-Apple device. Then try to connect again. ![]() To do this, open the Settings app, tap Cellular, then turn on Cellular Data. If you use cellular service to connect to the internet on your iPhone or iPad, make sure that you have cellular data turned on for the app that you're using. If you still can’t connect to your Wi-Fi network, contact your internet provider for more help. If only your first device can’t connect to the internet, get help with Wi-Fi on your iPhone or iPad, Apple Watch, Apple TV, or Mac. If no other devices can access the internet, turn off your Wi-Fi router, then turn it on again to reset it. If nothing loads, use another device on the same network to see if it can connect to any website. Use any web browser to connect to any website. Make sure that your device is connected to the internet Find out if there’s an outage for a service in your country or region.Ģ. There are several additional steps you can take to help isolate this behavior if restarting doesn't resolve it as outlined here: If you can't connect to the App Store, iTunes Store, or other Apple services - Apple Support If you haven't already, we'd suggest that you start by restarting your Mac: Shut down or restart your Mac - Apple Support We understand that you're unable to use the App Store as it doesn't open for you. When the new owner starts up the Mac, they can use their own information to complete setup.Thanks for contacting Apple Support Communities! If you're selling, trading in, or giving away your Mac, quit the setup assistant without completing setup, then click Shut Down. When installation is complete, your Mac might start up to a setup assistant.Your Mac might restart and show a progress bar several times, and the screen might be empty for minutes at a time. ![]()
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